FAQs for License Plate Recognition (LPR) Solutions and Products

• 1. What is LPR?

  License Plate Recognition (LPR) is the most current permitting technology available that provides virtual permits through a vehicle's license plate number in place of a paper permit, sticker or plastic hangtag.

• 2. How does LPR work?

  Upon permit registration/payment, vehicle license plate number(s) will be entered into the parking software. The software combines the license plate information with the individual's permit type and generates a virtual permit linked to that license plate. 

• 3. What’s your warranty period for my purchase?

  We provide a 2-year free warranty period for the products sold, which is twice as long as that of our peer’s companies. For the software part of products and solutions, we provide lifelong technical support and consulting, OEM services and personalized customization services (ODM). 

• 4. Do you offer OEM/ODM service?

  Yes, Please Contact Our Sales Team for A Variety of Advanced Customizations!

• 5. Are you company a trader or manufacturer?

  We Are a manufacturer and our owned factory locates In Shenzhen China were near to Shenzhen international airport. we have independent departments of sales, R&D, purchasing, producing, engineering, testing, Packing, storing and transportation, believe our team is one of the best team in China.

• 6. How About Your After-Sales Policy?

  Our sales team and after-sales technical support service engineers provide 7 (days) * 24 (Hours) online service, providing us with meticulous support for any software and hardware application, installation, quality and technical consultation.

• 7. Do I Have To Pay For Shipping And Customs Clearance？

  Our price terms are usually EX-Factory, but if you have difficulties or inconveniences in logistics and customs declaration, we will also assist you and even recommend high-quality logistics and customs declaration companies to you. If you have any questions in this regard, please contact us in time.

• 8. What’s your lead time for my order?

  Usually, our production time is 2-5 days, plus finished products testing time, the delivery time is usually no more than one week, except for special customized products.

• 9. What’s your main products?

  We are the leading factory for Entrance & Exit Control machines, parking fee collecting product, Parking ticketing product, LPR camera, parking guidance product, barrier gates, pedestrian gates, Parking EV charging station, parking management systems (PMS), and a unified cloud-based platform for centralized monitoring and management etc. 

  You are welcome to download our company catalog to know more about our product scope as per below link.

  Download

• 10. Do you have Automatic Number License Plate Recognition (ANLPR) System Backend User Guide?

  Yes.

  please download our Parking Management System User Guide (Server) as per below link.

  Download